This site is in transition and should be back up shortly.

I.T. Point of Contact (DNS manager):

If both your CNAME for WWW and @ A were updated simultaneously it is possible that the A record received an update faster than the CNAME record.

LINUX / MAC Command line
$ dig www.yourdomain.com

The other possible reason you are arriving here is if the WWW or * record is currently configured incorrectly and pointing as an A record and not as a CNAME record. If this is the case contact your account manager to find out what the CNAME should be.